Our Rental Policy
Delivery - If you have selected our delivery option we will contact you to confirm delivery and pick up details. We require payment in full prior to delivery.
Reservation & Cancellation - There is no charge to cancel reservations. We do ask you keep us informed of any changes to your order.
Substitution - In case of stock shortage, we reserve the right to substitute equipment with like kind and quality.
AGE & ID - To Rent you must be at least 18yrs old with a valid state issued ID and a major credit card in good standing.
Deposit - In some cases (new accounts, high value equipment) we require a pre-authorization deposit on your credit card, these funds are held on account until the rental is returned. The amount of deposit is calculated based on a percentage of the equipment value. We will notify you if this is required when we receive your reservation.
PAYMENT – All Rentals are payable in full at the time of issue unless a credit account has been established and is in good standing. Rentals may be paid by cash, major credit card or preprinted local check (subject to approval).
RENTAL PERIODS & RATES – The minimum rental period is one day. Our "3 days rate" = one use day, pick up the day before your event and return the day after. All rentals are due back by 4:30pm on the return day. Any equipment returned late will incur a late fee in the amount of 50% of the daily charge for each day the item(s) are late. Sundays are always free! (Equipment rented on Saturday must be returned on the following Monday by 4:30pm).
PICK UP – Equipment is rented on a pick-up basis from our business location. We will go over the equipment with you and make sure that you are adequately trained to use it as intended.
Damage - You are liable for any physical damage to rental equipment, including rain or water damage, generator high/low voltage or cosmetic damage beyond normal "wear and tear". Excessive dirt, grime or tangled cables may incur a cleaning fee.